Shipping policy

Shipping Policy

We aim to dispatch all orders within 1 to 2 business days of the order being placed.

All orders are shipped with Australia Post, to track your orders via Australia Post click here.

You can expect your order to arrive within:

Sydney	1-2 business days
Melbourne, Brisbane, Adelaide	2-3 business days
Rest of NSW, ACT	2-5 business days
Rest of VIC, QLD, SA	2-7 business days
TAS, NT, WA	3-10 business days

 

Express Shipping is available and can be expected to arrive within 1-3 days.

Please note that delivery will only be attempted once. If this is not successful, you will receive a notification of when and where the parcel will be available for collection.

To ensure successful delivery, we recommend provide a delivery address where someone will be present during business hours to reduce the chance of your parcel being lost or stolen.

Please be aware that we cannot accept responsibility for items that are left unattended by Australia Post 'Authority to Leave'. Once an item is marked as 'Delivered' on our tracking system, any inquiries or issues must be addressed directly with Australia Post, as our available information is limited at that stage.

If you encounter problems with packages being taken from your property, even if they were placed in a location considered 'Safe' by the courier, we recommend considering an alternate delivery address, such as your workplace or a location where someone will be available to receive the package.

Any costs associated with customers entering addresses incorrectly or goods that are undeliverable being returned to us will be recharged to the customer and deducted from any refund or as a surcharge if the goods must be shipped again.

At this stage Dukes Weight Loss products can only be shipped to addresses in Australia.

If you wish to contact Customer Service you can do so via our Contact Centre please click here.